Question 1: What is the maximum number of characters allowed for a custom text field in Salesforce?
A) 50 characters
B) 255 characters
C) 500 characters
D) 1000 characters
Answer: B) 255 characters
Question 2: What does the “Read Only” sharing setting on an object’s sharing rule allow?
A) Users with this access can only view records but not edit them.
B) Users with this access can only edit records but not view them.
C) Users with this access can view and edit records.
D) Users with this access can delete records.
Answer: A) Users with this access can only view records but not edit them.
Question 3: What is the purpose of a dashboard in Salesforce?
A) To display a list of records from a specific object.
B) To provide a visual representation of data using charts and graphs.
C) To automate workflow processes.
D) To import and export data between Salesforce and external systems.
Answer: B) To provide a visual representation of data using charts and graphs.
Question 4: Which Salesforce feature allows you to ensure that only certain users can see and edit specific fields on a record?
A) Field Level Security
B) Role Hierarchy
C) Sharing Rules
D) Profiles
Answer: A) Field Level Security
Question 5: What is the purpose of using a Validation Rule in Salesforce?
A) To enforce data quality and integrity by defining criteria for record creation or update.
B) To automate the creation of records based on specific criteria.
C) To trigger workflows when a record is created or updated.
D) To create custom reports and dashboards.
Answer: A) To enforce data quality and integrity by defining criteria for record creation or update.
Question 6: Which feature in Salesforce allows you to create a multi-step approval process for records?
A) Workflow Rules
B) Process Builder
C) Approval Processes
D) Flow
Answer: C) Approval Processes
Question 7: Which of the following is true about the Recycle Bin in Salesforce?
A) Deleted records cannot be restored from the Recycle Bin.
B) Records in the Recycle Bin do not count against storage limits.
C) Records are automatically deleted from the Recycle Bin after 30 days.
D) Users with the “Modify All Data” permission can bypass the Recycle Bin.
Answer: B) Records in the Recycle Bin do not count against storage limits.
Question 8: What is the primary purpose of Record Types in Salesforce?
A) To define the structure of custom objects.
B) To control the picklist values available for a field.
C) To control the page layouts and business processes for different users or scenarios.
D) To define relationships between standard and custom objects.
Answer: C) To control the page layouts and business processes for different users or scenarios.
Question 9: Which tool in Salesforce allows you to create custom applications without writing code?
A) Apex
B) Visualforce
C) Lightning App Builder
D) Data Loader
Answer: C) Lightning App Builder
Question 10: Which Salesforce feature allows you to automate processes, update related records, and submit for approval?
A) Workflow Rules
B) Process Builder
C) Flow
D) Data Loader
Answer: C) Flow
Question 11: What is the purpose of the “Lookup” relationship field in Salesforce?
A) It creates a hierarchical relationship between records.
B) It links two objects together, allowing you to associate a record from one object with another object.
C) It controls the sharing settings for a record.
D) It defines a formula field for calculations.
Answer: B) It links two objects together, allowing you to associate a record from one object with another object.
Question 12: What is the difference between a “Role” and a “Profile” in Salesforce?
A) Roles control record-level access, while profiles control object-level access.
B) Roles define the hierarchy and reporting structure, while profiles define permissions and access settings.
C) Roles define sharing rules, while profiles define record types.
D) Roles determine access to custom objects, while profiles determine access to standard objects.
Answer: B) Roles define the hierarchy and reporting structure, while profiles define permissions and access settings.
Question 13: Which Salesforce tool allows you to import and export data between Salesforce and external systems?
A) Data Loader
B) Process Builder
C) Workbench
D) Workflow Rules
Answer: A) Data Loader
Question 14: What does the “Enforce Validation and Triggers from Lead Convert” option do during Lead conversion in Salesforce?
A) It allows validation rules and triggers to run during the conversion process.
B) It prevents validation rules and triggers from running during the conversion process.
C) It automatically converts all leads without requiring user input.
D) It triggers an email notification to the lead owner after conversion.
Answer: A) It allows validation rules and triggers to run during the conversion process.
Question 15: What is the purpose of a “Queue” in Salesforce?
A) To store records that are in the process of being deleted.
B) To organize reports and dashboards for specific teams.
C) To manage and distribute work items, such as leads, cases, and custom objects.
D) To define criteria for assignment rules.
Answer: C) To manage and distribute work items, such as leads, cases, and custom objects.
Question 16: Which Salesforce feature allows you to automate repetitive tasks by creating a sequence of steps?
A) Process Builder
B) Approval Processes
C) Workflow Rules
D) Flow
Answer: D) Flow
Question 17: What is the maximum number of custom fields you can create on a standard object in Salesforce?
A) 100
B) 150
C) 200
D) 500
Answer: D) 500
Question 18: What is the purpose of a “Master-Detail” relationship field in Salesforce?
A) It creates a hierarchical relationship between records.
B) It links two objects together, allowing you to associate a record from one object with another object.
C) It allows you to create roll-up summary fields to calculate values from child records.
D) It defines a formula field for calculations.
Answer: C) It allows you to create roll-up summary fields to calculate values from child records.
Question 19: How can you restrict users from viewing a specific field on a page layout in Salesforce?
A) By using field-level security settings.
B) By defining a sharing rule.
C) By removing the field from the page layout.
D) By using workflow rules.
Answer: C) By removing the field from the page layout.
Question 20: What is the purpose of a “Roll-Up Summary” field in Salesforce?
A) It calculates values from child records and displays them on the parent record.
B) It displays related records in a visual representation.
C) It allows you to group records into categories.
D) It defines the hierarchy of users in an organization.
Answer: A) It calculates values from child records and displays them on the parent record.
Question 21: How can you ensure that a custom field on an object is always updated to the current date and time when the record is modified?
A) Use a workflow rule.
B) Use a formula field.
C) Use a validation rule.
D) Use an automatic record update process.
Answer: D) Use an automatic record update process.
Question 22: What is the purpose of the “App Launcher” in Salesforce?
A) To launch external applications integrated with Salesforce.
B) To create custom mobile applications.
C) To create custom reports and dashboards.
D) To manage user licenses and profiles.
Answer: A) To launch external applications integrated with Salesforce.
Question 23: Which Salesforce feature allows you to create custom applications using a drag-and-drop interface?
A) Process Builder
B) Workflow Rules
C) Flow
D) Lightning App Builder
Answer: D) Lightning App Builder
Question 24: How can you enforce data quality by ensuring that a custom text field contains a valid email address?
A) Use a workflow rule.
B) Use a formula field.
C) Use a validation rule with a regular expression.
D) Use an approval process.
Answer: C) Use a validation rule with a regular expression.
Question 25: What does the “Outbound Change Set” feature allow you to do in Salesforce?
A) Transfer records between different objects.
B) Send email notifications to users.
C) Deploy metadata changes from one Salesforce org to another.
D) Import and export data using CSV files.
Answer: C) Deploy metadata changes from one Salesforce org to another.
Question 26: What is the primary purpose of the “Data Loader” tool in Salesforce?
A) To create custom reports and dashboards.
B) To automate business processes by defining workflows.
C) To import and export large volumes of data.
D) To create custom fields on standard objects.
Answer: C) To import and export large volumes of data.
Question 27: Which Salesforce feature is used to automatically assign leads to sales representatives based on predefined criteria?
A) Approval Processes
B) Workflow Rules
C) Assignment Rules
D) Sharing Rules
Answer: C) By using assignment rules.
Question 28: What is the purpose of the “Company Profile” in Salesforce?
A) To define the structure of custom objects.
B) To control the organization’s branding and appearance.
C) To manage user licenses and permissions.
D) To create custom reports and dashboards.
Answer: B) To control the organization’s branding and appearance.
Question 29: What is the maximum number of custom summary formulas allowed in a single report in Salesforce?
A) 5
B) 10
C) 20
D) 50
Answer: C) 20
Question 30: What is the purpose of a “Bucket Field” in a report in Salesforce?
A) To group report data into ranges or categories based on field values.
B) To display a summary of data in a chart.
C) To create a custom formula field for calculations.
D) To filter report results based on complex criteria.
Answer: A) To group report data into ranges or categories based on field values.
Question 31: What does a “Joined Report” in Salesforce allow you to do?
A) Combine data from multiple standard objects in a single report.
B) Combine data from multiple custom objects in a single report.
C) Combine data from multiple reports into a single report.
D) Combine data from standard and custom objects into a single report.
Answer: D) Combine data from standard and custom objects into a single report.
Question 32: How can you schedule a report to be automatically emailed to specific users in Salesforce?
A) Use the “Subscribe” button on the report preview page.
B) Create a workflow rule to send the report via email.
C) Use the “Email Report” option in the Reports tab.
D) Schedule the report using the “Schedule Report” option in the report builder.
Answer: D) Schedule the report using the “Schedule Report” option in the report builder.
Question 33: What is the purpose of a “Dashboard Filter” in Salesforce?
A) To restrict access to specific dashboards based on user profiles.
B) To control the data displayed in multiple components on a dashboard.
C) To prevent users from sharing dashboard components.
D) To set up dashboard refresh schedules.
Answer: B) To control the data displayed in multiple components on a dashboard.
Question 34: Which type of chart in Salesforce is used to compare the relative sizes of different data points within a whole?
A) Line Chart
B) Bar Chart
C) Pie Chart
D) Scatter Chart
Answer: C) Pie Chart
Question 35: What is the purpose of the “Report Type” in Salesforce?
A) To define the layout and formatting of report charts.
B) To define the fields and records available in a report.
C) To set up access controls for reports.
D) To determine the data source for report charts.
Answer: B) To define the fields and records available in a report.
Question 36: Which Salesforce feature allows you to summarize report data using calculated fields?
A) Bucket Fields
B) Formula Fields
C) Roll-Up Summary Fields
D) Joined Reports
Answer: B) Formula Fields
Question 37: How can you display the top 5 opportunities by amount in a report?
A) Use the “Group By” feature and select the “Top” option.
B) Use the “Sort” option and choose the “Top” option.
C) Use the “Filters” option and set a condition for top opportunities.
D) Use the “Summarize” option and select the “Top 5” option.
Answer: A) Use the “Group By” feature and select the “Top” option.
Question 38: What is the primary purpose of a “Dynamic Dashboard” in Salesforce?
A) To automatically refresh dashboard data every hour.
B) To allow users to create custom dashboards.
C) To allow users to switch between different dashboard views.
D) To display different dashboard components based on the user viewing the dashboard.
Answer: D) To display different dashboard components based on the user viewing the dashboard.
Question 39: Which Salesforce feature allows you to embed live Salesforce data into external websites or applications?
A) Data Import Wizard
B) Data Loader
C) Lightning App Builder
D) Embedded Analytics
Answer: D) Embedded Analytics
Question 40: What is the purpose of the “Organization-Wide Defaults” settings in Salesforce?
A) To control the default values for custom fields.
B) To define the default record type for new records.
C) To specify the default email template for mass emails.
D) To set the baseline access level for records in the organization.
Answer: D) To set the baseline access level for records in the organization.
Question 41: How can you ensure that only certain users have access to a specific record in Salesforce?
A) By defining a public group and adding users to it.
B) By using workflow rules to control record visibility.
C) By assigning a record type to the record.
D) By defining manual sharing settings for the record.
Answer: D) By defining manual sharing settings for the record.
Question 42: Which Salesforce feature allows you to automate the assignment of records to users or queues?
A) Sharing Rules
B) Process Builder
C) Workflow Rules
D) Assignment Rules
Answer: D) Assignment Rules
Question 43: What is the purpose of the “Login IP Ranges” settings in Salesforce?
A) To control the IP addresses from which users can access Salesforce.
B) To define the time intervals during which users can log in.
C) To specify the IP addresses used for email communication.
D) To set up multi-factor authentication for users.
Answer: A) To control the IP addresses from which users can access Salesforce.
Question 44: How can you ensure that users with a specific profile are restricted from viewing certain fields on a record?
A) By using record types.
B) By using sharing rules.
C) By using field-level security settings.
D) By using assignment rules.
Answer: C) By using field-level security settings.
Question 45: How can you automatically assign incoming cases to specific agents in Salesforce?
A) By using validation rules.
B) By using approval processes.
C) By using workflow rules.
D) By using assignment rules.
Answer: D) By using assignment rules.
Question 46: How can you ensure that customer inquiries submitted via a web form are automatically converted into cases in Salesforce?
A) By using workflow rules.
B) By using assignment rules.
C) By using process automation.
D) By using approval processes
Answer: C) By using process automation.
Question 47: How can you ensure that cases with high priority are automatically escalated to management in Salesforce?
A) By using assignment rules.
B) By using escalation rules.
C) By using workflow rules.
D) By using auto-response rules
Answer: B) By using escalation rules.
Question 48: How can you enable customers to find solutions to their issues without contacting support agents?
A) By using web forms for case submission.
B) By using email templates for quick responses.
C) By using the “Knowledge” feature to provide articles and articles search functionality.
D) By using escalation rules for high-priority cases.
Answer: C) By using the “Knowledge” feature to provide articles and articles search functionality.
Question 49: How can you provide customers with a real-time support experience using Salesforce?
A) By enabling the Self-Service Portal.
B) By using the Knowledge Base.
C) By using the Live Agent feature.
D) By creating custom fields.
Answer: C) By using the Live Agent feature.
Question 50: How can you automatically escalate a case to a higher level of support if it remains unresolved for a specified period of time?
A) By using Assignment Rules.
B) By using Escalation Rules.
C) By creating custom fields.
D) By using Workflow Rules.
Answer: B) By using Escalation Rules.
Question 51: How can you automatically assign incoming leads to specific sales representatives based on predefined criteria?
A) By using validation rules.
B) By using assignment rules.
C) By creating custom fields.
D) By defining sharing rules.
Answer: B) By using assignment rules.
Question 52: How can you track the source of leads and opportunities in Salesforce?
A) By creating custom fields.
B) By using assignment rules.
C) By using workflow rules.
D) By defining sharing rules.
Answer: A) By creating custom fields.
Question 53: How can you automate follow-up actions after a lead is generated in Salesforce?
A) By using assignment rules.
B) By using workflow rules.
C) By defining sharing rules.
D) By creating custom fields.
Answer: B) By using workflow rules.
Question 54: How can you track the effectiveness of your marketing campaigns in Salesforce?
A) By using the “Reports” tab.
B) By creating custom fields.
C) By using the “Campaign Influence” feature.
D) By defining sharing rules.
Answer: C) By using the “Campaign Influence” feature.
Question 55: How can you manage and track customer interactions throughout the sales process in Salesforce?
A) By using the “Service Console” application.
B) By using the “Chatter” feature.
C) By using the “Campaign” object.
D) By using the “Opportunity” object and related activities.
Answer: D) By using the “Opportunity” object and related activities.
Question 56: How can users collaborate on records using the Chatter feed in Salesforce?
A) By creating and sharing files and documents.
B) By sending emails to each other.
C) By creating custom fields.
D) By using assignment rules.
Answer: A) By creating and sharing files and documents.
Question 57: How can you create a group in Salesforce to facilitate collaboration on specific topics?
A) By using the “Reports” tab.
B) By creating custom fields.
C) By using the “Chatter” feature and creating a Chatter group.
D) By defining sharing rules.
Answer: C) By using the “Chatter” feature and creating a Chatter group.
Question 58: What is the purpose of the “Notes and Attachments” related list in Salesforce?
A) To store and manage customer information.
B) To track and manage sales leads and opportunities.
C) To create and manage customer support cases.
D) To store and share notes and attachments related to a record.
Answer: D) To store and share notes and attachments related to a record.
Question 59: How can you schedule meetings and appointments within Salesforce?
A) By using the “Chatter” feature.
B) By using the “Events” tab and creating calendar events.
C) By creating custom fields.
D) By using assignment rules.
Answer: C) By using the “Customer Communities” feature.
Question 60: How can you collaborate with external stakeholders, such as customers and partners, in Salesforce?
A) By using the “Service Console” application.
B) By creating custom fields.
C) By using the “Customer Communities” feature.
D) By using the “Campaign” object.
Answer: C) By using the “Customer Communities” feature.
Question 61: How can you use a Process Automation Flow to update related records in Salesforce?
A) By using field-level security.
B) By defining sharing rules.
C) By creating a custom validation rule.
D) By using the “Record Update” element in the Flow Builder.
Answer: B) By defining sharing rules.
Question 62: What is the benefit of using “Apex-Defined Data Types” in Process Automation Flows?
A) They allow you to define custom fields on standard objects.
B) They enable you to create advanced reports and dashboards.
C) They provide greater flexibility in handling data and calculations.
D) They control the assignment of records to specific users.
Answer: C) They provide greater flexibility in handling data and calculations.
Question 63: What is the primary purpose of the Lightning App Builder in Salesforce?
A) To create custom email templates.
B) To design custom user interfaces using Lightning components.
C) To automate business processes using flows.
D) To manage user profiles and permissions.
Answer: B) To design custom user interfaces using Lightning components.
