Top 20 Salesforce Interview Questions

Question 1: write a trigger whenever the account owner changes its related contact owner should be changed.

trigger UpdateContactOwnerOnAccountOwnerChange on Account (after update) {
    // Create a list to hold the updated Accounts
    List<Account> updatedAccounts = new List<Account>();

    // Iterate through the Trigger.new list to find updated Accounts
    for (Account updatedAccount : Trigger.new) {
        // Check if the owner of the Account has been changed
        if (Trigger.oldMap.get(updatedAccount.Id).OwnerId != updatedAccount.OwnerId) {
            // Add the updated Account to the list for later processing
            updatedAccounts.add(updatedAccount);
        }
    }

    // Call the handler class method to update related Contacts
    if (!updatedAccounts.isEmpty()) {
        ContactOwnerUpdater.updateContactOwners(updatedAccounts);
    }
}

public class ContactOwnerUpdater {
    public static void updateContactOwners(List<Account> updatedAccounts) {
        // Create a list to hold the related Contacts to update
        List<Contact> contactsToUpdate = new List<Contact>();

        // Create a set to hold the Account Ids whose owners have changed
        Set<Id> accountIdsToUpdate = new Set<Id>();

        // Iterate through the updated Accounts
        for (Account acc : updatedAccounts) {
            accountIdsToUpdate.add(acc.Id);
        }

        // Query for Contacts related to the updated Accounts
        List<Contact> relatedContacts = [SELECT Id, OwnerId FROM Contact WHERE AccountId IN :accountIdsToUpdate];

        // Iterate through the related Contacts and update their owners
        for (Contact con : relatedContacts) {
            // Update the Contact owner to match the new Account owner
            con.OwnerId = Trigger.newMap.get(con.AccountId).OwnerId;
            contactsToUpdate.add(con);
        }

        // Perform the bulk update of Contact records
        if (!contactsToUpdate.isEmpty()) {
            update contactsToUpdate;
        }
    }
}

Question 2: What is the Difference between Profiles and Roles?

Question 3: How Many Types of Relationship in Salesforce?

Answer 3: There are three main types of relationships in Salesforce:

• Lookup Relationship
• Master-Detail Relationship
• Many-to-Many Relationship (through Junction Objects)

Question 4: How Many types of Flows are in Salesforce?

Answer 4: There are 6 types of flows in Salesforce:

• Autolaunched Flows
• Screen Flows
• Record Triggered Flows
• Scheduled Flows
• Platform Event Triggered Flows
• Record triggered Orchestration Flow

Question 5: What is the difference between Record Triggerd Flows and Triggers?

Question 6: What is the Difference Between Workflows and Process Builder?

Question 7: How to Invoke Flows or Process Builder in Apex?

Answer 7: Flows and Process Builder can be invoked in Apex using the

System.Flow.Interview class.

Question 8: Explain the Whole Process of Sales Cloud.

Answer 8: Sales Cloud is Salesforce’s CRM platform focused on managing sales processes, leads, opportunities, and customer interactions. The process typically involves lead generation, lead qualification, opportunity management, forecasting, and closing deals.

Question 9: Explain the whole process of the Non-Profit Cloud.

Answer 9: Non-Profit Cloud is Salesforce’s solution tailored for non-profit organizations to manage donors, volunteers, programs, and fundraising efforts. The process involves donor management, fundraising campaigns, volunteer engagement, and program tracking.

Question 10: What are the different Security Models available in Salesforce?

Answer 10: There are main security models in Salesforce:

• Organization-Wide Defaults
• Role Hierarchy
• Sharing Rules
• Profiles
• Permission Set

Question 11: What is the use of External IDs in Salesforce?

Answer 11: External IDs are custom fields that uniquely identify records in Salesforce and can be used for data integration, data import, and upsert operations.

Question 12: What are the different types of trigger events?

Answer 12: There are two types of trigger events in Salesforce:

• Before Triggers
• After Triggers

Question 13: What is the difference between freezing a user or Deactivating a user?

Question 14: What are the auto-response rules in Salesforce?

Answer 14: Auto-response rules in Salesforce are a way to automatically send email responses to leads or cases based on predefined criteria. These rules are typically used to acknowledge customer inquiries or to provide immediate responses.

Question 15: What is the roll-up summary field in Salesforce?

Answer 15: A roll-up summary field in Salesforce is a custom field on a master record that aggregates values from related detail records. It allows you to perform calculations on child records and display the result on the parent record.

Question 16: What is the difference between custom metadata type and custom settings?

Question 17: What are auth providers, external services, & named credentials?

Question 18: What is the external data source?

Answer 18: An external data source in Salesforce is a way to integrate and access data stored outside of Salesforce, typically in an external system or database.

Question 19: what is the junction object?

Answer 19: A junction object in Salesforce is a custom object with two master-detail relationships, often used to model a many-to-many relationship between two objects. It serves as a linking or bridging table between the two objects. For example, if you have objects for “Students” and “Classes,” a junction object named “Enrollment” could connect students to classes.

Question 20: What is the difference between profiles & Permission Sets?